ORDERING AND SHIPPING OPTIONS:
Fixtureworks is dedicated to making ordering and shipping easy. Choose the method you prefer:

ORDERING:
Ordering online: Fixtureworks offers secure online order processing.

PHONE:
Call us toll-free Monday-Friday
8:00 a.m – 5:00 p.m. Eastern Standard Time
1-888-794-8687 or 1-586-294-1188.

FAX:
24 hours 1-586-294-4843.

SHIPPING:
Most orders received by mid-day ship the same day.
A variety of shipping methods and carriers are available.
No additional charge for drop shipments.

ORDER MINIMUM:
Orders on open account: $75.00 net minimum in USA, $100.00 net minimum for international orders.

ORDERS ON CREDIT CARDS:
No minimum order requirement, but orders under $75.00 will be charged an additional handling fee of $7.50 plus applicable shipping charges.

CREDIT CARDS:
Fixtureworks accepts the following credit cards
American Express
Visa
Mastercard
Procurement Cards

Fixtureworks uses the standard secure socket layer for the encryption of website transactions. 

FAQ:  Why has my credit card been overcharged immediately after placing my Fixtureworks order?
Answer:  This amount has not been charged to your card, it has only been authorized to include shipping.  Shipping charges are based on weight and are applied when the order is being packed and weighed for shipment.  At this time, the authorized pending charge is readjusted and posted to your account.

WHAT ORDERING METHODS DOES FIXTURE WORKS OFFER?
Make a toll-free call: 1-888-794-8687
Send a fax: 1-586-294-4843
Send us an e-mail: info@fixtureworks.net
On-line: www.fixtureworks.net
International ordering: Please call 1-586-294-1188 or fax 1-586-294-4843

Technical questions will be answered by our knowledgeable and skilled professionals. We would also be happy to quote specials and alterations to standard items.

TERMS AND CONDITIONS:
Fixtureworks offers a unique blend of innovative workholding technologies to the manufacturing industry. If for any reason you receive a product that does not perform as expected, let us know. We’ll quickly provide you with an exchange or refund according to our return policies.

TERMS AND BILLING:
Fixtureworks payment terms are net 30 days on approved open account from date of invoice. In addition to open accounts, we accept C.O.D. and most major credit and procurement cards.

RETURNS AND REPAIRS:
To process your request as efficiently as possible, please read our return policy.

Please call 1-888-794-8687 or 1-586-294-1188 for a Return Authorization Number. Returns will not be accepted unless accompanied by this number.

Always include a copy of your invoice or packing slip.

Claims for discrepancies in shipment must be made within 5 days of receipt of merchandise or the return will not be accepted.

Materials returned after 30 days from date of shipment will not be accepted.

C.O.D. returns will not be accepted.

Altered or etched items will not be accepted.

Customers should check orders upon arrival. All damages must be noted on delivery receipt. Shortages and damages must be called into Fixtureworks, 1-888-794-8687 or 1-586-294-1188.

REGISTRATION:
Registration on the website is only required if you are placing an order. Access to technical information and downloads are available without registration